Effective date: September 30, 2026. These terms apply to everything you buy from Craftylife Boutique, including custom digitizing, ready-made design files, and Unzip2Stitch software. Please read them before you order — when you place an order you are agreeing to them.
Craftylife Boutique is a small embroidery business based in Michigan, owned and run by Lorna. We offer custom digitizing for machine embroidery, ready-made design files, embroidery software, printing, and other creative services. Our website is craftylifeboutique.com. In these terms, “we” and “us” mean Craftylife Boutique, and “you” means the person or business placing the order.
Everything we sell is a digital product. Nothing is shipped to you physically unless a product description clearly says otherwise.
Turnaround times we quote — including next business day on digitizing — are estimates made in good faith, not guarantees. Business days do not include weekends or U.S. public holidays. If a job is going to take longer, we will tell you. Complicated artwork, missing information, or a slow reply to a question can all add time.
Your finished files are delivered two ways, and both matter:
Email is the part neither of us fully controls. Spam filters, full mailboxes, work email systems, and typed-wrong addresses all stop messages arriving. You are responsible for giving us an email address you can actually receive mail at, and for checking your spam or junk folder. If you have not heard from us when you expected to, sign in to your account first — your files are usually already there — and then contact us and we will resend them. We will never treat a delivery problem as your fault, but we do need you to tell us about it so we can fix it.
Every order is a custom digital file made specifically for you, so all sales are final — we do not offer refunds, returns, or exchanges once an order is placed.
What we offer instead is our work, guaranteed. If your digitized file needs adjusting, send it back and we will revise it free of charge until it stitches out the way you want. Please come to us first: almost everything is solved quickly this way. Full details are in our Refund & Revision Policy, which forms part of these terms.
This one matters, so we have written it plainly. When you send us artwork to digitize, you are telling us that you have the right to use it — that you own it, or you have permission from whoever does.
We have no way to check who owns a logo, a team name, a crest, or a character, and we do not attempt to. We rely on you. If someone raises a claim about artwork you asked us to digitize — copyright, trademark, or anything similar — that claim is yours to answer, and you agree to cover us for any costs, damages, or legal fees we face because of it.
We may decline any job at our discretion, including artwork we believe is not yours to use, and we will refund it.
Ready-made design files and embroidery fonts are licensed, not sold. You may stitch them on items you make and sell. You may not share, resell, give away, or redistribute the files themselves.
Keep your sign-in details to yourself. You are responsible for what happens under your account, and we are not responsible for use of your account by someone you shared your details with. If you think someone else has access, tell us and change your details straight away. We keep a record of sign-ins, file downloads, and messages we send you, so we can help when something goes wrong.
If something is wrong with your order, please contact us first — we have a free revision policy precisely so that problems get fixed. Raising a chargeback on work that has been delivered, rather than talking to us, may result in your account being closed and the license to use your files being withdrawn until the matter is settled.
We take real care with every file, but embroidery depends on your machine, your stabilizer, your thread, and your fabric, and we cannot control any of those. To the fullest extent the law allows, Craftylife Boutique is not liable for indirect or consequential losses — including lost profit, wasted garments, or missed deadlines — arising from the use of, or inability to use, our products or services. Nothing in these terms limits any liability that cannot lawfully be limited.
We respect your privacy and we do not sell your information. See our Privacy Policy for how your information is collected, used, and protected.
These terms are governed by the laws of the State of Michigan, United States, without regard to its conflict of law principles.
We may update these terms from time to time. Changes are posted on this page with a new effective date, and the version in force is the one published when you placed your order. The acceptance recorded against your order is dated, so you can always see which version applied.
Questions about these terms, or about an order? Email support@craftylifeboutique.com and we will come back to you.
